How we use your information
This privacy notice tells you what to expect when Sportmax collects personal information. It applies to information we collect about:
Sportmax: Privacy Policy
Visitors to our website
When someone visits www.sportmax.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
E-communications
We use a third party provider, Mailchimp, to distribute e-newsletters and email updates. We gather statistics around email opening and clicks using Mailchimp standard technologies to help us monitor and improve our communications. For more information, please see Mailchimp’s privacy notice.
Security and performance
Sportmax uses a third party service to help maintain the security and performance of the Sportmax website. To deliver this service it processes the IP addresses of visitors to the Sportmax website.
Hosting
This website is hosted by WhySettle (www.whysettle.co.uk) within a UK data centre based in Gloucester. Our data centre partners provide maximum security, with access strictly limited to cleared personnel and monitored by extensive CCTV and access control systems. They have put in place a comprehensive range of physical security measures to guarantee the safety of your data. CCTV covering all areas of the data centres and corporate offices. Highly experienced security guards on duty 24/7, 365 days a year. Role-based access control swipe-card system across multiple secure areas to ensure absolutely no access by unauthorised personnel.
All website traffic (transferral of files) between you and this website is Secured via SSL Certificate, (Secure Socket Layer) so the data transmitted over the internet between your computer and the destination server is secure.
People who contact us via social media
We use a third party provider, Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
People who email us
Any email sent to Sportmax, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
Client information we hold
We have to hold the details of the people who contract us to work for them in providing our services. We only use contact information to provide our services as agreed by our clients and for other closely related purposes. For example, we might use information about people who we have worked with to offer additional services or to carry out a survey to find out if they are happy with the level of service they received. In addition to client information, we collect contact information for individuals who have asked us to send details of the services we provide. When people receive information, they can choose to unsubscribe from our database at any time and are given an easy way of doing this.
Complaints or queries
Sportmax tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Sportmax’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to personal information
Sportmax will try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request to Sportmax for any personal information we may hold you need to put the request in writing addressing it to our Managing Director at the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes by contacting us in writing.
Disclosure of personal information
We do not sell, trade, or otherwise transfer to outside parties your personal information. Where we are required to share personal data with third parties who assist us in delivering our services, we will seek your consent and seek to ensure that those parties keep the information confidential. In most circumstances we will not disclose personal data without consent. We will only do so in circumstances where we are required to share information to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 18 October 2017.
How to contact us
If you want to request information about our privacy policy you can email us or write to: Managing Director Sportmax 1 Portland Place Hamilton ML3 7JU